Privacy Policy

At Helpfect, we deeply respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our store or make a purchase.

Last updated: May 2026

1. Who We Are

Helpfect is a Health & Wellness eCommerce brand. For any privacy-related queries, you can contact us at Helpfect@gmail.com.

2. What Data We Collect

We may collect the following types of personal information:

Identity & Contact Data: Name, email address, phone number, billing and shipping address
Transaction Data: Details of products purchased and payment information (processed securely via our payment provider)
Technical Data: IP address, browser type, device information, and pages visited
Marketing Preferences: Your preferences for receiving communications from us

3. How We Use Your Data

We use your personal data to:

Process and fulfil your orders
Send order confirmations, shipping updates, and customer support communications
Improve our website and shopping experience
Send marketing emails (only with your consent)
Comply with legal obligations

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. We use:

Essential cookies: Required for the website to function properly
Analytics cookies: To understand visitor behaviour and improve our store
Marketing cookies: To deliver relevant advertisements (only with your consent)

You can manage or disable cookies through your browser settings at any time.

5. Third-Party Tools & Services

We use trusted third-party services to operate our store, including:

Shopify – our eCommerce platform (see Shopify's Privacy Policy)
Payment processors – to securely handle transactions
Email marketing tools – to send communications (only to opted-in subscribers)
Analytics tools – such as Google Analytics, to understand site performance

These third parties only receive the data necessary to perform their services and are bound by their own privacy policies.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for up to 7 years for legal and accounting purposes.

7. Your Rights (GDPR)

If you are based in the UK or EU, you have the following rights regarding your personal data:

Right to access – request a copy of the data we hold about you
Right to rectification – request correction of inaccurate data
Right to erasure – request deletion of your data (where applicable)
Right to restrict processing – ask us to limit how we use your data
Right to data portability – receive your data in a structured, machine-readable format
Right to object – object to processing based on legitimate interests or for marketing

To exercise any of these rights, please contact us at Helpfect@gmail.com.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

If you have any questions, please contact us at Helpfect@gmail.com.