Refund & Return Policy

Refund & Return Policy

At Helpfect, your satisfaction and wellbeing are at the heart of everything we do. If something isn't right with your order, we're here to make it right — calmly, fairly, and without unnecessary hassle.

This policy covers three kinds of product. The Resistance Necklace™ has its own guarantee and is covered in Part 1A. All other physical items are covered in Part 1B. Digital downloads are covered in Part 2.

PART 1A — THE RESISTANCE NECKLACE™ 30-DAY RESET GUARANTEE

This section applies to The Resistance Necklace™ 30-Day Habit Reset Kit and Flavor Refills. It replaces the conditions in Part 1B for these products, and it is deliberately more generous than our standard return terms.

Use it. Then decide.

The Resistance Necklace is only useful if you actually wear it and reach for it, so we are not going to ask you to keep it sealed in a box to stay eligible for a refund.

  • You have 30 days from delivery to decide.
  • Opened and used is fine. Wear it every day, use the flavor cores, keep it in your pocket. None of that affects your refund.
  • You do not need to send anything back. There is no return shipping to pay and no packaging to find. Keep the necklace and any refills.
  • You do not need to give a reason.
  • Full refund to your original payment method.

How to claim it

Email helpfect@gmail.com from the email address you ordered with, quoting your order number, within 30 days of delivery. That is the only step. We reply within 1 business day and process approved refunds within 48 hours; funds typically reach your account in 5–10 business days depending on your bank.

The small print, kept small

  • One guarantee claim per household. It covers your first Resistance Necklace order.
  • On multi-unit orders (2-Pack, 3-Pack) the guarantee covers the full order value.
  • We reserve the right to decline claims where there is clear evidence of abuse, such as repeat claims across multiple accounts or addresses.
  • This guarantee is offered by Helpfect in addition to, and does not affect, your statutory rights.

The Resistance Necklace™ is a wellness accessory designed around mindful breathing and habit replacement. It is not a medical device, a nicotine-replacement product, or a smoking-cessation therapy, and it is not intended to diagnose, treat, cure or prevent any disease or addiction. Individual results are not promised.

PART 1B — ALL OTHER PHYSICAL PRODUCTS

Our 30-Day Return Window

We accept return requests within 30 days of the date your order was delivered. After this period, unfortunately we are unable to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item is unused and unopened
  • The item is in its original packaging, with all seals intact
  • The item is not a perishable, consumable, or hygiene product that has been opened
  • You have proof of purchase (order confirmation email or receipt)

Please note: For health and safety reasons, we are unable to accept returns on opened consumable wellness products (such as supplements, teas, or topical products) unless the item is faulty or damaged. The Resistance Necklace™ is exempt from these conditions — see Part 1A above.

Non-Returnable Physical Items

  • Opened consumable or ingestible products
  • Gift cards
  • Items marked as final sale

How to Initiate a Return

To start a return, please email us at helpfect@gmail.com with your order number and reason for return. Our team will respond within 1 business day with next steps.

Please do not send items back without first contacting us — unauthorised returns may not be processed.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or card provider to process the transaction.

Damaged or Faulty Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at helpfect@gmail.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Return Shipping Costs

Unless the item is faulty or we made an error, return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit. (This does not apply to The Resistance Necklace™ — no return is required. See Part 1A.)

PART 2 — DIGITAL PRODUCTS AND DOWNLOADABLE CONTENT

Some HelpFect products — such as HelpFect Business OS and Numora Money OS — are digital downloads. Because there is nothing to post back, the terms below apply to them instead of the physical return conditions in Part 1B.

Our 30-Day Guarantee on Digital Products

If a digital product isn't right for you, email us from your order email address within 30 days of purchase and we will refund you in full. You do not need to give a reason, and you keep any bonus files. Refunds are processed within 48 hours of your request and reach your original payment method within 5–10 business days, depending on your bank.

How to Request a Digital Refund

Email helpfect@gmail.com from the email address used to place the order, quoting your order number. That is the only step.

Your Statutory Rights

Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel an online purchase. By downloading a digital product immediately you may waive that right for that item — however, our 30-day guarantee is more generous than the statutory period and applies regardless. Nothing in this policy affects your statutory rights.

Faulty Files

If a file will not open, or a workbook contains an error, please contact us before requesting a refund — we fix confirmed file faults within 48 hours and re-issue the corrected file to every customer at no cost.

Licence

Digital products are supplied under a single-business licence: use across one business you own or operate, with unlimited copies for you and your team internally. They may not be resold, redistributed or published. Multi-business and agency licences are available on request.

If you have any questions, please contact us at helpfect@gmail.com.